Complaints
Ensure your concerns are addressed with our professional complaint services. We help
you navigate the process to achieve a fair and just resolution.
What is a Complaint?
A Complaint is a formal process to raise concerns about Immigration New Zealand’s service, decision-making, or conduct, ensuring accountability and transparency.
Who qualifies?
Anyone who has experienced unfair treatment, delays, or errors in their immigration process.
What Documents Are Required?
- Details of the issue, including dates and interactions
- Supporting evidence such as correspondence, receipts, or records of delays.
- Any relevant immigration documents or decisions.
How We Help
- Issue identification: Clarifying the nature of your complaint and its impact.
- Drafting complaints: Preparing a clear and professional complaint submission.
- Follow-up: Liaising with Immigration New Zealand to ensure your concerns are addressed.
- Resolution support: Advising on next steps if the complaint is not resolved satisfactorily.
Common Issues
- Processing delays: Over 20% of complaints relate to significant delays in visa processing, with some cases taking months longer than expected.
- Errors in decisions: Mistakes in assessing applications can lead to unnecessary stress and financial loss.
- Poor communication: Many clients report difficulty in getting clear and timely responses from Immigration New Zealand.
